Support System

Please use our support ticket system. Please do not send e-mails, they will go unanswered. This is due to the high

volume of mail we get daily. Please use the following link :

Support Ticket System

Typhoon Servers has arrived
Typhoon Servers, LLC

Looking for Fast and Powerful game servers? Jump on over to Typhoon and see the best ! Game Servers come with full FTP access, for all your Maps/Mods !! Now at 3 locations to better serve you.

Dallas, Chicago, New York City

We will be doing manual install of all new accounts, Please bear with us.

• Service Level Agreement:
SimOps is a debt free, 100% privately owned company that began operations in 2001. After a lot of work and planning, we are now able to offer real hosting, real service and most importantly real support. Unlike many other hosting companies, SimOps provides superior web hosting services at realistic prices ensuring that SimOps is around tomorrow. We are Tier 1 and 100mg burstable bandwidth, for fast connections. We offer fast, reliable connectivity to the internet via multiple OC-12 connections to over 75 diverse providers. Making sure your data can be reached, viewed, updated, and accessible with incredible connectivity and network strength. We are located in the NAC in Parsippany, New Jersey.

• Service Level Agreement:
SimOps guarantee that our connectivity will be available at least 99% of the time (even though we are normally available 100% of the time).

The SimOps Service Level Agreement (SLA) ensures Internet connectivity is provided to SimOps servers a minimum of 99.6% of the time and, as set forth below, SimOps will credit the Customer's account if SimOps fails to meet this SLA during any given calendar month. Credits are not issued for downtime resulting from the following:

1. Scheduled Server/Network Maintenance
2. Network Issues Outside The SimOps Data center
3. Force Majeure

Any downtime is recorded using a third party monitoring service called Site Uptime and Alertra. Site Uptime and Alertra combined, monitors our servers 24 hours a day, 7 days a week every 5 minutes and their global reporting stations take turns checking the servers (their global reporting stations are located in Detroit, Frankfurt, London, Los Angeles and Oklahoma City). If a station reports a failure, the next station will check it again within 30 seconds. After three consecutive failures from different stations, the server will be marked down. We rate each instance case by case. We also use Urchin Web Stats so you can track your site activity.